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Privacy Policy for Customer Data of Koneosapalvelu Oy

1.  Data Controller

Koneosapalvelu Oy
Business ID: 01577936
Teollisuustie 5, FI-35700 Vilppula
Phone: 020 755 1240

Koneosapalvelu belongs to the Outokummun Metalli Group.

2. Purposes of Personal Data Processing

We process personal data for the following purposes:

a.       To carry out sales and marketing activities.
b.       To ensure the delivery of products and services you have ordered.
c.       To provide diverse and personalized customer service, including targeted communication and recommendations regarding different products and maintenance services.

When processing personal data as described above, the legal basis for the processing is an existing customer relationship or information indicating that the individual is acting as a representative or in a capacity related to the products we market.

Additionally, we may process personal data to fulfill legal obligations and regulatory requirements, prioritizing security and responsibility. In such cases, the legal basis for the processing is a legal obligation.

We use cookies on our website to provide services and track the usage of online services. We use Google Analytics software to monitor our online services.

3. Sources of Information

We primarily collect customer-related information directly from the customer during the quotation and ordering process, product and service purchases and usage, website visits, trade fairs, events, or directly from the customer in other instances. We may update information using services provided by Suomen Asiakastieto Oy or other similar reliable external sources.

4. Types of Customer Information Collected

We process the following personal data obtained from individuals who have interacted with us:

• Sales, payment, and other transaction-related information requiring the company and individual’s name, contact details, business ID, email, and phone number. For credit checks, we may also require the personal identification number.

• Usage data of services through various channels, such as internet services, including log data and cookies.

• Information related to the implementation of direct marketing and customer communication, such as sent messages and whether they have been opened.

• Information obtained from external sources, such as Suomen Asiakastieto’s business information system.

• Information related to customer feedback, complaints, warranty applications, and responses to them.

• Customer-provided information that personalizes the service and facilitates transactions, such as the customer’s industry or the equipment and machinery used by the customer.

• Marketing opt-outs.

5. Data Processors

We use reliable service providers to support the processing of personal data, including IT system maintenance and development tasks and service provision. These experts process personal data on our behalf, following applicable laws and regulations. We do not disclose customer data to parties outside the production of services by Koneosapalvelu and Outokummun Metalli Group without a legal basis.

6. Transfer or Disclosure of Data outside the EU or EEA

Data is not transferred outside the European Union, European Economic Area, or to countries with an adequate level of data protection recognized by the European Commission, unless adequate data protection measures have been ensured through agreements or as otherwise required by law.

7. Data Retention Period

Koneosapalvelu’s business involves refurbishing and servicing old machinery and used components, so data is generally not deleted to ensure better and faster customer service. We comply with legal obligations regarding the retention of personal data, including accounting legislation.

8. Rights of Our Customers

As our customer, you have the right to access your personal data processed by Koneosapalvelu. You can exercise your rights by submitting a written request to Koneosapalvelu, accompanied by your signature (or, for company information, the signature of a procurator). We will respond to your request within one month. We implement these rights in accordance with applicable laws and any limitations imposed by them.

As our customer, you have the following data protection rights:

1.       Right of access to information: You have the right to obtain from Koneosapalvelu a copy of your personal data as well as confirmation of whether we have processed your personal data. The copy will be provided primarily via email, or alternatively as a hard copy document by mail.

2.       Right to rectification of data: You have the right to request that we correct any inaccurate or incorrect information about you.

3.       Right to erasure of data: You have the right to request the deletion of your personal data. Requests will be processed on a case-by-case basis. If Koneosapalvelu has a legal obligation or right to retain certain information, it cannot be deleted.

4.       Right to restriction of processing: In certain circumstances defined in the regulation, you have the right to request the restriction of processing of your personal data.

5.       Right to object to processing: You also have the right to object to the use of your data, for example, for direct marketing purposes.

6.       Right to data portability: You have the right to receive your data from us in a structured, commonly used, and machine-readable format, in order to transfer your data to another data controller. This right applies to data that is processed electronically and based on consent or the performance of a contract. The data will be provided to you via email.

7.       Right to withdraw consent: You have the right to withdraw your consent, when it is the legal basis for the processing of your personal data. When consent is withdrawn, any processing based on that consent will cease.

8.       Right to lodge a complaint with a supervisory authority: We strive to resolve any disputes primarily with our customers. If you believe that we have not lawfully processed your personal data, you have the right to lodge a complaint with the supervisory authority.

9. Principles of data protection

We ensure the confidentiality, integrity, and availability of our customers’ personal data through appropriate technical and administrative measures, in accordance with Outokummun Metalli Group’s data security principles. Personal data is protected against unauthorized access, as well as unlawful and accidental processing. We provide training and instructions to our employees who handle customer data in matters related to data protection.