About Koneosapalvelu

Unless otherwise agreed with the customer, we apply the general sales and warranty terms and conditions of the Finnish Association of Technical Traders (TK Yleiset 2010), according to which the sold goods are subject to a warranty in accordance with the manufacturer’s terms and conditions, in which case the warranty period and coverage vary by suppliers. As for Koneosapalvelu’s own products, the warranty period for new products (e.g. Vahva grapples) is 12 months, and the warranty period for reconditioned components is 6 months from the date of sale.

The general conditions of sale and the general warranty terms for machinery and equipment of the Finnish Association of Technical Traders are presented in the attached pdf files:

Technical Trader’s General Conditions of Sale (TK Yleiset 2010 EN)

Technical Trader’s General Warranty Terms for Machinery and Equipment (TK Kone-ja laitetakuut 2005 EN)

We help our customers keep their equipment running smoothly and operations productive. We provide technical trade products, hydraulics, and maintenance services to clients in work machinery, equipment manufacturing, and industrial maintenance. Our solutions minimize downtime and extend the lifecycle of machines and equipment.

Our company culture and way of working at Koneosapalvelu are based on the core values of the Outokummun Metalli Group, which include customer focus, continuity, sustainability, and collaboration.

CUSTOMER FOCUS – We value our customers through quality work.
We offer excellent service and high-quality operations. We maintain long-term customer relationships. We meet our customers’ quality requirements. We keep our promises. Everyone is responsible for the internal customers as well.

CONTINUITY – We secure the future.
We aim to be a reliable and safe employer. We take active measures to ensure occupational safety, employee well-being, competence, and productive partnerships. We do not take excessive business risks that could jeopardize the company’s operations. The continuity of business operations requires financial profitability.

SUSTAINABILITY – We operate and innovate through sustainable development.
Responsible business and development are important goals for us. They are guided by our ethical principles, customer feedback, changes in the competitive environment, and our own development ideas. We are aware of the impact of our activities on the environment and society and work systematically to improve them.

COLLABORATION – We succeed by working together.
We are committed to continuous improvement of products, services, and operations. Everyone takes responsibility for their own work and its development, considering our common goals. We communicate actively and openly. We promote a positive work atmosphere.

We have a so-called whistleblowing reporting channel through which anyone from our personnel or stakeholders can confidentially report any incidents where we may have acted contrary to the law, regulatory requirements, our operational guidelines, or our ethical principles. Reports can be made anonymously via the link below.

The aim of our ethical guidelines is to ensure that everyone working within our company has a shared understanding of the principles guiding our work. The main points of the guidelines are:

• We comply with the law and act with honesty.
• We respect human rights.
• We promote occupational safety and well-being.
• We handle data and assets carefully.
• We do not offer or accept bribes.
• We care for the environment.
• We communicate openly and constructively.
• We aim for continuous improvement.

Reporting Channel